WordLoop Support

Common questions, and how to reach us.

Common questions

I can't write with my finger

Writing is Apple Pencil only. Use your finger to scroll, to close a suggestion card, and to tap a circle to see its suggestion again.

Double-tap doesn't switch to circling

Double-tap works on Apple Pencil (2nd generation) and Apple Pencil Pro. On other models, use the circle button at the top right of the screen.

It says “Something went wrong” instead of showing a suggestion

Check your internet connection and tap “Try again” on the card. You'll also see this if you circle an empty area.

I circled something by mistake

Use the trash button on the suggestion card to remove the circle. The eraser doesn't remove circles.

Where is my diary stored?

Your diary and the words you looked up are stored only on your iPad. See the Privacy Policy for details.

When does a new day start?

At 4 a.m. Anything you write after midnight but before 4 a.m. goes on the previous day's page.

Please email bug reports and requests to:

For bugs, it helps to include your iPad model, iPadOS version, and what you were doing. We may take a few days to reply.